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SO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
ISO/IEC 20000 Implementation service will allow customers to apply integrated set of management processes for the effective delivery of services to the business and its customers, and also defines a set of controls against which an organization can be assessed for effective service management, with the aim of developing and delivering high-quality technology services.
TIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
One of the best tools we offer that you can use to map your own improvement journey is the globally recognized Best Practice Standard. The Best Practice Standard is designed to look closely at all aspects of the service desk operation including management, customer service, resources, tools, training, strategy and continual service improvement.
By benchmarking your service against the criteria in each of the nine concepts, you can give your service a baseline from which to measure future improvements or changes. The Best Practice Standard provides a clear and measurable set of benchmarks for your service desk operation, many of which are not included in ISO/IEC 20000.