DWITS

Premier IT Support Service

Improve your IT services and infrastructure performance with our support programs to take your support team to the next level.

24/7 Customer Care

Flexible Contracts

Flexible Contracts

Support Portal

BENEFITS

Our IT Support service offers a unique set of advantages.

Flexible Contracts

Instead of the old-fashioned model, which costs your organization extra for useless hours with no advantage, choose an hourly-payment model with a full log for effort driven to save money and maximize your ROI.

How Do I Activate My Account?

Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line

Support Case Resolution 8×5 | 24×7

Far far away, behind the word Mountains far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmark

How Do I Activate My Account?

Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line

Support that isn't just reactive

Far far away, behind the word Mountains far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmark

How long do I get support?

Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line

Comprehensive Multi-vendor Support

Far far away, behind the word Mountains far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmark

How Do I Activate My Account?

Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line

SERVICE TYPES

Different Types of DWITS Support Service

Support (Enterprise Support)
Support & Deployment (Premier Support)

Looking for a customized plan?

Our IT Support Service Plans

Premier Support

Enterprise Support

Features
Basic
Professional
Advanced
Performance
Support Hours
50 Hrs.
100 Hrs.
250 Hrs.
500 Hrs.
Support Portal
Online Chat
Standard Support 8×5
Extended Support 24×7
Technical Account Manager (TAM)
Infrastructure Assessment
Custom Migration Assessment
Disaster Recover Planning
Advisory Cases
2
4
8
Service Health Check
1
2
4
Workshops
1
2
4
ITM Planning Hours
24
48
96
192
Cloud and Infrastructure Planning Hours
24
48
96
192
Unified Communications Planning Hours
24
48
96
192
Features
Basic
Professional
Advanced
Performance
Support Hours
50 Hrs.
100 Hrs.
250 Hrs.
500 Hrs.
Support Portal
Online Chat
Standard Support 8×5
Extended Support 24×7
Technical Account Manager (TAM)
Infrastructure Assessment
Custom Migration Assessment
Disaster Recover Planning
Advisory Cases
2
4
8
Service Health Check
1
2
4
Workshops
1
2
4
ITM Planning Hours
24
48
96
192
Cloud and Infrastructure Planning Hours
24
48
96
192
Unified Communications Planning Hours
24
48
96
192

Interested to know more about our Support Plans?